By accessing or using AppealShield ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
The Service is operated by an independent developer (sole proprietorship), reachable via [email protected].
AppealShield is an AI-powered document drafting assistant that helps users generate Plans of Action (POAs) and related documents for account reinstatement requests on third-party platforms (e.g., Amazon).
AppealShield is not a law firm, legal service, or account reinstatement agency. We do not provide legal advice, guarantee any outcome, or represent users before any platform or tribunal.
You are solely responsible for:
AppealShield does not guarantee account reinstatement, appeal acceptance, or any specific outcome. Final decisions are made solely by the platform reviewing your appeal (e.g., Amazon).
Standard Plan: $99 per appeal. One-time payment for a single diagnostic session and POA generation.
VIP Plan: $249 per month. Includes unlimited AI diagnostics, priority human review (up to 10 cases per month, including revisions), 7-day rejection revision support, and priority support for the subscription period.
Agency Plans (Etsy, TikTok Shop, FBA): $199 per month per plan, for agencies and operators managing multiple shops in-house. Agency plans are subject to the Fair Use Policy below.
Fair Use Policy: All subscription plans are subject to fair use limits. Agency plans include up to 10 shops, 200 appeal cases per month, and 3 team seats per subscription. Usage beyond these limits requires a custom plan — contact [email protected]. Managing shops for your clients is permitted within these limits; reselling access, white-labeling, or sharing one subscription across unrelated organizations is not permitted.
Refund Policy: If you believe our Service did not function as described, contact us within 7 days of purchase. Refunds are evaluated on a case-by-case basis. Refunds are not available if the platform's decision was unfavorable despite a correctly generated POA — outcomes depend on factors beyond our control.
Digital Service Delivery: AppealShield provides digital services. A diagnostic and Plan of Action (POA) are considered delivered once generated and made available to you (in your console and by email). Refund eligibility is assessed against delivery status as described above.
You retain ownership of all information you input into the Service. AppealShield retains ownership of the AI models, software, templates, and system outputs. You are granted a non-exclusive license to use the generated POA for your personal account reinstatement purposes.
The Service uses third-party AI APIs (including DeepSeek and Alibaba Cloud Qwen) to process your inputs and generate documents. Your suspension notice text and evidence answers are transmitted to these providers for processing. See our Privacy Policy for details.
To the fullest extent permitted by law, AppealShield's liability is limited to the amount you paid for the Service. We are not liable for any indirect, incidental, or consequential damages, including loss of income, account termination, or business interruption resulting from use of the Service.
We reserve the right to suspend or terminate access to the Service for violations of these Terms, abuse of the platform, or any activity that may harm AppealShield or its users, including without limitation: (a) exceeding fair use limits without upgrading to an appropriate plan; (b) reselling or sharing subscription access; (c) other systematic misuse of the Service.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
(a) Informal resolution. Before filing any claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will attempt the same. If the dispute is not resolved within 30 days, either party may proceed as set out below.
(b) Binding individual arbitration. You and AppealShield agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in the State of Delaware or via videoconference, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
(c) Waiver of class and representative actions. You and AppealShield each waive the right to a jury trial and the right to bring, join, or participate in any class, collective, or representative action. The arbitrator may award relief only on an individual basis. If a court determines this waiver is unenforceable for any claim, that claim may proceed only in court, and the remaining claims shall still be arbitrated individually.
(d) Fees and small claims. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. If your claim is for less than $10,000, we will pay the arbitration fees unless the arbitrator determines your claim is frivolous. Either party may still seek relief in small claims court for disputes that qualify.
(e) Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name and account email. Opting out will not affect any other part of these Terms.
For questions about these Terms, contact us at: [email protected]