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Frequently Asked Questions
What is a Plan of Action (POA)?
A POA is Amazon's required format for account reinstatement appeals. It must cover three sections: (1) Root Cause — what happened, (2) Corrective Actions — what you did to fix it, (3) Preventive Measures — how you'll prevent recurrence. AppealShield generates all three sections from your answers and includes supporting evidence references.
How long does it take to get my POA?
The free checkup takes about a minute. You'll answer questions, the AI analyzes your responses against our knowledge base of 20 violation types and successful appeal templates, then assembles a structured POA draft.
What if my appeal gets rejected?
VIP plan includes 7-day follow-up and rejection revision support — we'll help you analyze the rejection reason and revise your POA. Standard plan provides a single POA draft; if rejected, you can purchase another diagnostic. In either case, we strongly recommend reading Amazon's rejection reason carefully — it often tells you exactly what was missing.
Is this legal advice?
No. AppealShield is an AI-powered document drafting assistant. We provide structured POA templates and evidence guidance based on Amazon's published policies and industry experience. Final review by the seller is required before submission. For complex legal situations, consult a qualified attorney.
How do I get my access token?
After payment, your diagnostic token is issued automatically — this page confirms it, usually within 2 minutes. If it hasn't appeared by then, we'll send it to your email. Check your Spam/Junk folder. If anything goes wrong, contact [email protected].
What is your refund policy?
If we cannot match your suspension type to one of our 20 indexed violation types, we will issue a full refund. Once a POA has been generated and delivered, refunds are handled case-by-case. See our Refund Policy for full details.
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Disclaimer:AppealShield does not guarantee reinstatement. Final decisions are made solely by the platform (e.g., Amazon). AppealShield is an AI-powered document drafting assistant, not a legal service.
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